Terms and Conditions
We try very hard to keep products on our website accurate and up to date. As with most custom wheel websites, we offer many styles of wheels from many manufacturers. Some of these wheels we have in our inventory and most of them are available from the manufacturers inventory. Not all styles, colors, sizes, offsets or bolt patterns are available at all times. Our inventory as well as the manufacturers inventory are constantly changing. We do our best to remove discontinued styles and add the new ones but with over 60,000 wheels on our website, keeping them updated is a continuous process and it's impossible to keep them 100% up to date. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to the product being unavailable. We will notify you if the product(s) you ordered are unavailable. Your credit card will not be charged if the product ordered is unavailable. We appreciate your understanding in this matter.
We do our best to keep prices on our website accurate and up to date. Since we are all human, sometimes typing errors happen. If you notice a price on our website that looks wrong or too good to be true (such as a $500.00 wheel listed for $5.00), it's probably an error. We will correct the error as soon as it is brought to our attention. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to a pricing error. We will notify you if there is a pricing discrepancy of the product(s) you ordered. Your credit card will not be charged if we notice a pricing error on your order. We appreciate your understanding in this matter.
We practice fraud prevention techniques which include verification of your payment account and address confirmation. An authorized adult with a photo ID must be present to provide their signature upon delivery of your order. We may also use third-parties to help us validate, analyze or access the risk of any order placed on our website. We reserve the right to decline or reject any order placed without giving any reason. Fraud attempts will be reported to the authorities and will be prosecuted to the fullest extent of the law. We appreciate your understanding in this matter.
Our Returns Policy
Our Fitment Guarantee:*
When you purchase wheels or a tire and wheel package from us, your order will be double-checked to make sure that the package will fit your vehicle properly before we charge you. If the package doesn't fit when you get it, we will promptly send a replacement(s). If a replacement(s) are not available, we will issue you a full refund.
Receipt of Damaged Items:*
Please inspect all packages for damage upon delivery. If you receive a damaged item, make a note of the damage on the shippers receipt and keep a copy. Please notify us promptly so we can notify the shipping company, file a damage claim form and send you a replacement if necessary. Please retain all packing materials in case it is necessary for item(s) to be returned. Claims must be made within 5 days of receipt. Used items may not be returned unless defective.
Order Cancellation Policy:*
Order cancellations must be submitted by phone the same day that the order is placed to avoid order cancellation fees. Orders cancelled after 5:30 Pacific Time, Monday through Friday on the date the order was placed are subject to a fee of 5% of the total to cover credit card processing fees. If the product(s) have been ordered from our suppliers or have been shipped, your order is subject to all freight and handling charges. A 25% restocking fee will be applied if the order was cancelled after your product(s) have been ordered from the manufacturer.
30-Day Return Policy:*
All returned merchandise must be in new condition. All returns or cancelled orders are subject to all freight and handling charges plus a 25% restocking or cancellation fee. Wheels that qualified for our "free shipping" are subject to shipping charges accrued both to and from the customer. Our 30-day return policy is not applicable to special orders, such as custom made, custom machined or custom painted wheels. Used items may not be returned unless defective.
* Wheels must be fit checked on the vehicle before mounting tires on them. Mounted wheels are not returnable. Wheels that were shipped with tires mounted on them must have not been installed on the vehicle and driven on.
* All merchandise must be properly packaged for return shipping. We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer's responsibility to make sure the wheels and any hardware or accessories are packaged correctly and protected from being damaged.
* Please contact us to get an RGA (Returned Goods Authorization) number, packaging and shipping instructions. Items returned without authorization may be refused and returned freight collect.